Privacy Policy
Restoring Hope Counselling Services
At Restoring Hope Counselling Services, your privacy and confidentiality are treated with the utmost care and respect. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services or use our website.
By using this website or contacting Restoring Hope Counselling Services, you agree to the practices described in this policy.
Information We Collect
We may collect personal information including:
Your name
Phone number
Email address
Information submitted through contact or appointment forms
General enquiry details
Information relevant to counselling services provided
Website usage information through cookies and analytics tools
Where appropriate, sensitive information relevant to counselling support may also be collected with your consent.
How We Use Your Information
Your information may be used to:
Respond to enquiries and appointment requests
Provide counselling and support services
Communicate regarding appointments or service updates
Improve our website, services, and client experience
Maintain internal records and administrative requirements
Meet legal or professional obligations where required
Personal information is only collected where reasonably necessary for the provision of services.
Confidentiality & Counselling Services
Restoring Hope Counselling Services respects the confidentiality of all counselling sessions and personal information shared.
Information disclosed during counselling sessions will remain confidential unless:
Required by law
There is a serious risk of harm to yourself or others
Records are subpoenaed by a court
Disclosure is otherwise permitted or authorised under Australian law
Where possible, clients will be informed if disclosure is required.
Storage & Protection of Information
Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored securely through protected digital systems, email services, and secure administrative processes.
While every effort is made to maintain security, no online transmission or storage system can be guaranteed as completely secure.
Website Cookies & Analytics
This website may use cookies and analytics services to improve website functionality, monitor website traffic, and enhance user experience.
Cookies generally do not identify individuals personally but may collect browsing-related information.
You may disable cookies through your browser settings if preferred.
Third-Party Services
Our website may include links to third-party platforms including:
Facebook
Google Maps
Booking or communication platforms
External support resources
Restoring Hope Counselling Services is not responsible for the privacy practices or content of third-party websites.
Telehealth & Online Counselling
Online counselling sessions are conducted using reasonable measures to maintain privacy and confidentiality. Clients are encouraged to participate in sessions from a private and secure location where possible.
While efforts are made to use secure communication platforms, online services may carry some level of technological risk outside of our control.
Access to Your Information
You may request access to personal information held about you, subject to legal and professional obligations.
Requests to update or correct information can also be made at any time.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Restoring Hope Counselling Services
Kurrajong, NSW
0447 772 717
Policy Updates
This Privacy Policy may be updated periodically to reflect changes to services, legal obligations, or website functionality. Updated versions will be published on this website.